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Customer Care Intern - Order Management


What will be your key responsibilities?

-Provide excellent customer support (in English) through emails and calls
-Understand customers’ requests and use problem solving skills to meet their expectations
-Be a reliable advisor in the whole purchasing experience, with main focus on the purchase, delivery and post-sales phase
-Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
-Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
-Collaborate on a daily basis with other internal Teams (Logistics, Product Management, Finance and Technology) to ensure a high-quality customer experience
-Suggest retention initiatives and contribute to improve customer loyalty
-Continuously evaluate internal customer care processes and propose business development initiatives

Desired Skills And Experiences:

-Degree in humanistic disciplines
-Exceptional problem solving and organizational skills, with strong orientation to results
-Able to manage relations and negotiations, with excellent -communication skills
-Attention to details, precision, flexibility and entrepreneurial attitude
-Professional proficiency in English, Italian native (any other language is a plus)
-Previous work experience is considered a plus

Other information
Starting date: December 2021
Duration: 6-month internship
Compensation: 600€ per month

Artemest is the first curated online marketplace to bring the best Italian luxury crafts in the categories of design furniture, lighting and home décor to an audience of art connoisseurs and beauty lovers around the world.

Our mission is to preserve the rich Italian cultural heritage and become the destination where the most beautiful things on Earth can be found.

We are creating an international team of people passionate about Design & Luxury and willing to work in a dynamic, tech-oriented and ever-changing environment.

At Artemest you will have the chance to express your ideas and make things happen.

We are looking for enthusiastic people with an entrepreneurial attitude to join our team of young and talented professionals.